Bought
from us?
For website purchases, unopened bags may be returned within 30 days of shipment. Opened bags are not eligible.
Customer care • Shipping • Returns
Good food.
Good food.
A little help.
We’re here.
From your next delivery to a question about your order, find the information you need and a direct line to the Holy Crap team.
Shipping at a glance
Know what
Know what
to expect.
Our dispatch schedule, Canadian delivery estimate and where to find your shipping cost.
Your shipping essentials
Ships from Gibsons, British Columbia
- Dispatch frequency
-
2–3 days per week
Orders leave our Gibsons warehouse on two to three days each week.
This is our weekly dispatch schedule, not a 2–3-day delivery promise. - Canadian delivery estimate
-
4–9 business days
Our published typical delivery estimate for Canadian orders.
An estimate, not a guaranteed arrival date. Use your tracking link, if provided, for carrier updates.
Shipping cost
Enter your delivery address at checkout to see available options and charges before payment.
Need help? Ask us ↗
A little good news for our U.S. friends
Hello, USA!
Hello, USA!
We’re on Amazon.
Your next Holy Crap breakfast could be closer than you think. Shop select products on Amazon.com through our Healthy Gut Happy Mind store.
Explore our Amazon store See our Amazon store for available products and delivery options.
A little support goes a long way
Something
Something
on your mind?
Open a question below, or get in touch with the details of your order.
How much will shipping cost?
Enter your address at checkout to review the shipping charges and available options before payment. If something looks incorrect, contact our team before placing your order.
Where can I check my delivery?
If you received a shipping confirmation with a tracking link, open it for the carrier’s latest update. If you cannot find the information you need, send us your order number and the email address used at checkout.
Can I cancel my order?
Cancellation requests must be made within 24 hours of ordering. Contact customer service promptly.
Include your order number and make it clear that you are requesting a cancellation.
I entered the wrong address. What should I do?
Check your confirmation carefully: dispatched parcels cannot be rerouted.
Contact us immediately with your order number and the corrected address so we can check your order’s status.
My parcel or product arrived damaged.
Keep the packaging and take photos of the parcel, shipping label and affected product. Send those photos with your order number and a short description so our team can review the issue.
For a product concern, include the lot code and best-before date.
My delivery is late or an item is missing.
Check any tracking information and compare the items received with your order confirmation. Contact us with your order number and tell us which items are missing or what the tracking shows.
Returns & refunds
Let’s find
Let’s find
the next step.
Have your proof of purchase ready when asking about a return.
Bought
Sending
it back.
Customers pay return postage; shipping charges are non-refundable.
Contact us with your order details if you need help before mailing your return.
Bought
in a store?
Take retail purchases back to the retailer with your receipt. We cannot process those returns directly.
Return mailing address
Holy Crap Foods
#101 – 622 Hough Road
Gibsons, BC V0N 1V4
Canada
Ask about a return
#101 – 622 Hough Road
Gibsons, BC V0N 1V4
Canada
How is my refund handled?
Returns are inspected before refund processing. Approved refunds go to the original payment method.
I cannot see my refund yet.
Check your payment account and any refund notification you received. If you still need help, contact us with your order number and the date of the notification.
Let’s make this easier
Your question.
Your question.
Our next conversation.
Send us the details and tell us what you need help with.
Before you reach out
A few details
A few details
go a long way.
- Your order number, if you have one.
- The email address used for your purchase.
- A short description of your question.
- Photos and the lot code for product concerns.
